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Privacy and Cookie Policy 

Smart Engineering Consulting Ltd. (hereinafter referred to as ‘Company’) manages https://www.metalgardenscreen.co.uk/ (hereinafter collectively referred to as ‘Website’). This Privacy Policy applies to all users of the Website (hereinafter referred to as ‘User’).

 The purpose of this Privacy Policy (hereinafter referred to as ‘Policy’), which may be amended from time to time, aims to provide you with an understanding on how we collect, use and disclose the information you provide to us. The company takes proactive action to ensure that the necessary steps are taken to protect the privacy of its users throughout their visiting experience.

By accessing the Website, you consent to the collection and use of your personal data as described in the policy. Please do not visit this Website if you do not agree with the terms set out herein. If you are using or accessing the Website on behalf of someone else (such as your child, relative, friend, associate) or an entity (such as your employer), you hereby and warrant represent that you are authorised by such individual or entity to accept this policy on such individual’s or entity’s behalf.

The Privacy Policy is to be read along with and is also subject to our terms of use (hereinafter referred to as ‘Terms and Conditions’) available at https://www.metalgardenscreen.co.uk/terms-of-use/ This Privacy Policy shall come into effect from the date and time you accept the Terms and Conditions.

This Privacy Policy intends to inform you of how the Company collects, stores, secures, utilises, and shares your information in relation to the Website, and your choice about the collection and use of your information by Company.

Any consent on your part is entirely voluntary but if you do not grant the requested consent to the processing of your personal data, the use of the Website may not be permissible.

 Information we collect

The information may be divided into the following general categories:

Information you provide to us

When you place an order any product through the Website, we may ask you to voluntarily provide us with certain information that helps facilitate your use of the Website and helps us stay compliant with our legal obligations.

  • Personal Information

When you order any product through the Website, we may ask you to voluntarily provide us certain information that personally identifies you or could be used to personally identify your entity (hereinafter referred to ‘Personal Information’). Personal information may include but is not limited to, the following categories of information: first and last name, pin code, company or any other physical address, contact number, email or other contact information and other relevant data as desired by us. Questions or comments which you submit may also be regarded as Personal Information.

  • Communications with us and other Users

When you communicate with us, we collect information about your communication and any information you choose to provide. We collect this information for the purposes of maintaining safety, ensuring quality, and optimising our Website.

  • Order/Credit Information

While using our Website for making a payment, we may ask you to provide us with certain information that will help us to process the order. Information may include, but is not limited to, your name, Company name, address, email address, phone number(s).

We may use third party provides to process any payment. You hereby acknowledge and understand that use of information collected by such third-party service provider is governed by their privacy policy. 

  1. The information which we automatically collect

When you use the Website or buy a product through the Website, we may automatically collect certain information that helps facilitate your use of the Website and helps us stay compliant with our legal obligations. We may also collect certain information from third-parties when you access the Website of a third party or avail the services of a third party.

  • Non-Personal Information

We may additionally collect and track Non-Personal Information about your Website visit including the domain name and the name of the web page from which you access the Website, the time you spend on each of our web pages, the Internet Protocol (IP) address associated with your computer, operating system, transaction history, web pages you viewed, information searched for or requested for and other relevant statistics.

Your messages can be stored to process it, to compile statistical information, to improve our Website and support, or to get in touch with you.

  • Location Information

When you use certain features on our Website, we may collect information about your precise or approximate location through third party Website(s) to offer you an improved user experience. Mobile devices allow you to control or disable the use of location services. Disabling such services may result in limited access to certain features on our Website.

  • Billing, Collection and Payment Information

When you make a payment through our site, your payment information is processed by a payment processing partner. With your payment authorisation, they may collect provided payment information necessary to process your payment. The associated partner may use and store information it collects through its payment processor; which is governed by its applicable terms of service and privacy policy. We may receive certain information from the associated payment processor which will help us facilitate your order/payment and your use of the Website.

How we use the Information

We use the personal information you provided to us along with automatically-collected information we receive to facilitate and optimise your use of the Website. This conducted by us through, but not limited to customisation, Website development, maintaining a safe environment and compliance to our legal obligation.

  1. Facilitate your use of the Website

We use the information we collect about you to establish your account and allow you to purchase a product through the Website; provide customised content to you; communicate with you through email and phone, send you emails to inform you about our new products, services and offers; promotional messages and web analytics data, provide feedback to third party businesses; and take action regarding unlawful or harmful activities. You may opt-out of the promotional emails anytime by intimating us of your preferences.

  1. Promote and Customise the Website

We may use your email address or phone number (if provided) to contact you regarding any changes to the Website; system maintenance and outage issues; account issues; or otherwise to troubleshoot problems. We may also send you information about related services and selected third party information.

  1. Creating a Safer Website

We may limit or restrict your use of our Website and its associated features in response to possible signs of abuse. We may remove content, under our own discretion, that may be illegal or we may deem as inappropriate. As a result of these actions, we may further suspend or disable your account due to violations against our pre-set Terms and Conditions and/or Privacy Policy.

  1. Disclaimer

We do not sell, rent or trade your personal information to third parties for marketing purposes. The user hereby agrees and understands that this obligation does not include passing on your information to trusted third parties who assist us in operating our Website/Website, conducting our business, but we ensure that these parties agree to keep this information confidential. Non-personal identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Disclosure of your Information

We may disclose your information to third parties; as stated below, which helps us facilitate your use of the Website and helps us comply with our legal obligations. By using this Website, you hereby give us permission to disclose your information as per the terms of this policy. We will never sell your personal information, or pass it to third parties for marketing purposes without your permission.

  1. Business Transactions

We may disclose your personal information:

  • If we are approached by a potential buyer of our business;
  • If we are required to do so by law or in good-faith believing such action is necessary to comply with the law.
  • In case of a sale of assets, a bankruptcy, or an insolvency event, then we may sell, transfer or share some or all of our assets, including your information to another party.

In such events, we will notify you before your personal information is transferred and/or becomes subject to a different privacy policy.

  1. Legal Obligations

We will disclose your Information, as collected subject to the terms of this policy, where we are required to do so by law, under a subpoena, or if we believe that such action is necessary to comply with the law. We may also disclose personal information to protect the security or integrity of our service on reasonable requests from the law enforcement agency.

  1. Data Processor

We may disclose your personal information with associated third parties such as our subcontractors or our service providers who act on our behalf. We may also use a third-party data processor to process your information on our behalf. They may be identified as follows:

  • Service Providers

We, in the course of the business, employ third party companies and/or individuals to facilitate the use of our Website, to operate our Website on our behalf, to perform services which are related to our Website, or to assist us in analysing the usage of our Website. These third parties will be provided with access to your personal information for the sole purpose of performing these tasks, as mentioned, on our behalf and are obligated not to disclose or use it for any other purpose.

  • Communications

We may use your personal information to contact or inform you with newsletters, promotional materials and/or other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any of the emails we have sent.

  • Payment Provider

To facilitate the payment process, we may provide a third-party payment provider with relevant personal information to processes all payments you may make on our Website.

  • Analytics Information

In addition, we collect, monitor and analyse information in order to increase our Website’s functionality and we may use third party services, including but not limited to, Google Analytics. Please go through these third-party service provider’s privacy policies which address how they use such information.

Other Important Information

  1. Retention Period

The information collected namely personal information, log data, analytical information, location information and other information as stated in this policy will be retained by Company for the period wherein the data is essential for achieving the purpose of data processing.

In addition to the above, Company will also retain any and all of your information as necessary to comply with legal obligations, resolve disputes and/or enforce agreements.

  1. Links to other Website/Websites

This privacy policy applies to our Website. The Website may contain links to other website or applications over which we have no control over and thus not responsible for. These websites or applications may have their own policies regarding privacy which may be different than ours. We are not responsible for the privacy policies or practices of other website or applications which you access from this Website. If you choose to visit an individual, a business, or advertiser’s website/application by “clicking on,” or subsequently redirected to a third-party link located on our Website, you will be directed to that third party’s website /application and subject to their terms & agreement and privacy policy. When we link a website/ application or present an advertisement, it is not an endorsement, authorisation or representation of our affiliation with that third party, nor is it an endorsement of any such third party’s privacy security policies or practices.

If you access the linked website/applications, you are at your own risk. It is best practice to check the privacy policies, if available, of those individual website/ application to see how the operators of those third-party website/ applications will disclose or use your personal information. This privacy policy only applies to the information we collect and does not applies information that is collected by these third parties.

  1. Access/Accuracy

We aim to maintain the accuracy of the personal information which you provide us at all times and if you seek to update or correct such Information for any reason, please update this directly yourself or send updates/corrections to us at [email protected] The company aims to take all reasonable efforts to incorporate such changes in your Personal Information within a reasonable period of time.

  1. Sharing and Transfer

Company will share your information, including Personal Information, information from cookies, log files, device identifiers, location data, and usage data with businesses that are legally part of the same group of companies that Company is part of, or that become part of that group (hereinafter referred to as ‘Affiliates’). Affiliates may only use this information to help provide, understand, and improve the Website (including by providing analytics) and Affiliates’ own services (including by providing you with better and more relevant experiences).

Company may also share your information, with third-party organisations that assist the Company in providing the Website to you. Such information shall be shared, only to the extent necessary for the relevant third-party to assist in operating the Website. Any and all third parties assisting Company in the provision of Services shall be bound by a Non-disclosure Agreement entered into between Company and such third-party, to ensure adequate confidentiality of your information available with the third-party.

Any information shared with third parties by Company shall be anonymised prior to sharing, to ensure that such information cannot identify you. To ensure anonymity, Company may combine your information with other information in a way that it is no longer associated with you and cannot be traced back to you.

  1. Security of Information

The security of your information is important to the Company, and the Company shall take all reasonable measures to protect the security of such information. However, there is always some risk that an unauthorised third party may access the Company systems or that transmissions of your information over the internet may be intercepted, accessed, used, or released in a manner that is inconsistent with this policy. Company expressly disclaim any representation or warranty, whether express or implied, with respect to ensuring, guaranteeing, or otherwise offering any definitive promise of security in connection with your information, which may be intercepted by third parties.

  1. Governing Law

This privacy policy has been construed in accordance with and shall be governed by the laws prevalent in the United Kingdom.

Cookie Policy

  1. Cookie Policy

This Website uses cookies to enhance the user’s experience on our Website. Where applicable, this Website uses a cookie control system allowing the user to choose whether to allow the use of cookies on their computer/device on their first visit. This policy complies with recent legislation requirements for Websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer/device.

The cookies in use can be categorised as follows:

  • Analytical cookies

Analytical cookies anonymously remember your computer or mobile device when you visit our Website.  They keep track of browsing patterns and build up a profile of how our readers use the Website.  We might use the given information to display relevant advertisements to you on our Websites.

  • Product cookies

Product cookies help us to make our Website work as efficiently as possible such as remembering your registration and login details, remembering your settings preferences, and metering the number of pages you are viewing for the purpose of administering subscriptions.

  • Third-party cookies

Third-party cookies such as advertising and analytics cookies are placed by or on behalf of independent advertisers who are advertising on our Website. These cookies may be placed within the advertisement or elsewhere on our site. They are anonymous cookies and hence cannot identify individuals. These cookies are used for statistical analysis and allow the advertiser to ascertain the number of people who have seen their advertisement or have seen it more than once. These cookies also help the advertisers to tailor advertising to you when you visit other Websites. The user hereby agrees and understands that we have no access to such cookies.  These third parties’ privacy policy applies to such cookies.

  1. Disabling Cookies

If you would like to restrict the use of cookies, you can control this function in your internet browser. Links to steps on how to do this for the most popular Internet browsers are provided below for your convenience. These links may be updated or moved from time to time. We are not liable for any information provided on these third-party Websites.

  • Internet Explorer

Link: http://windows.microsoft.com/en-GB/windows7/Block-enable-or-allow-cookies

  • Google Chrome

Link: https://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647&p=cpn_cookies

  • Mozilla Firefox

Link: http://support.mozilla.org/en-US/kb/Blocking%20cookies

  • Apple Safari

Link: http://docs.info.apple.com/article.html?artnum=32467

Data Subject’s Rights

You have a right to require information about your data being processed and correction of any incorrect data. You also have the right to complain about a supervisory authority, right of Data Erasure, Data Portability and Right to Access subject to the provisions of UK GDPR. The information, within the meaning of this clause, shall be provided free of charge unless the request is “manifestly unfounded or excessive”.

Updates to Privacy Policy

We reserve the right to modify this privacy policy at any time. All changes made to this privacy policy will be posted on our Website, as a blog post, by email, or through any method we determine. The most recent privacy policy will be posted first and will be identified at the top of this privacy policy page by its effective date.

Please review the changes carefully. If you disagree with the privacy policy, you must stop using the Website.

Contact Us

If you have any questions about this Privacy Policy or for exercising the right hereunder please contact us on [email protected]

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